Purpose
This Privacy Policy describes how The Children’s SPOT, Inc. collects, uses, and shares personal information gathered through our website, online forms, and general business communications, including SMS/text messaging.
Effective Date: 7/3/2026 Last Updated: 7/3/2026
Information We Collect
When you visit our website, complete a form, contact our office, or receive services from us, we may collect the following types of personal information:
- Contact form submissions: parent/guardian name, phone number, email address, child’s age, type of therapy requested, and a description of your goals or concerns
- Insurance and billing information, collected once services begin
- Health-related information provided in connection with speech, occupational, or ABA therapy services once you become a client
- Mobile phone number and consent status, if you opt in to receive SMS/text messages from us
- Technical information such as IP address, browser type, and website usage data collected automatically through cookies or similar technologies
We do not request or collect your child’s name, date of birth, or other identifying information about your child through our website contact form.
How We Use Your Information
We use the personal information we collect to:
- Provide, schedule, and coordinate speech, occupational, and ABA therapy services
- Communicate with you about appointments, account matters, and customer service inquiries
- Process billing, insurance claims, and payments
- Send appointment reminders, service updates, and office closure notices (including via SMS, if you have opted in)
- Respond to inquiries and provide customer support
- Improve our website, services, and internal operations
- Comply with legal, regulatory, and accreditation requirements
Who We Share Your Information With
We do not sell your personal information. We may share information with:
- Service providers and business associates who help us operate our practice (e.g., billing companies, scheduling software, IT/hosting providers), under confidentiality agreements
- Insurance companies and payers, as needed to obtain reimbursement for services
- Regulatory or legal authorities, when required by law or in response to a valid legal request
- Other healthcare providers involved in your care, as needed to coordinate treatment
Text Messaging / SMS Consent: SMS consent is not shared with third parties or affiliates for marketing purposes. Mobile opt-in information and consent collected for text messaging is used solely for the purpose of communicating with you regarding your account and our services, and will not be sold, rented, or shared with third parties or affiliates outside of what is necessary to deliver the SMS service itself (e.g., our SMS platform provider, such as RingCentral).
Your Choices
- You may opt out of SMS communications at any time by replying STOP to any text message.
- You may request to update, correct, or restrict the use of your personal information by contacting us at 877-776-8502 or info@spotofmd.com.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent changes. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.